Refund policy

Last updated: [13 August 2026]
All products sold on Byte Basket are digital, downloadable goods delivered instantly after purchase. Because of the nature of digital products, please review this policy carefully before buying.

General Policy
Due to the instant and irreversible nature of digital delivery, all sales are final and we do not offer refunds simply for change of mind once a file has been downloaded.
When We Do Offer a Refund or Replacement
We want you to be happy with your purchase. We will provide a refund, replacement file, or store credit if:
You received a corrupted, incomplete, or unopenable file
You were charged more than once for the same order (duplicate purchase)
The product delivered is significantly different from what was described on the product page
You did not receive your download link/email within 24 hours of purchase and our support could not resolve it

How to Request Support
Contact us at support@byte-basket.com within 7 days of purchase, including your order number and a description of the issue. We aim to respond within 1–2 business days.

Not Eligible for Refund
Change of mind after download
Difficulty using the product due to not following the included instructions (we're happy to help — just reach out first!)
Incompatibility with software you did not check before purchasing (product format is stated on each listing, typically PDF)

Chargebacks
If you have an issue with your order, please contact us directly first — we're generally able to resolve issues faster than a chargeback through your bank or PayPal, and it helps us keep serving customers like you.